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Technical Support

Handles server issues, Panel problems, downtime, DNS errors, etc.

Billing / Accounts

Manages invoices, refunds, payment disputes, and renewal questions.

Sales / Pre-Sales

Answers questions about hosting plans, domains, and upgrades.

Abuse / Security

Handles abuse reports, phishing, spam, or hacking-related issues.

Domain Management

Manages domain registration, transfers, and DNS issues.

Customer Relations / Retention

Deals with customer feedback, complaints, or account cancellations.